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Home / Return and Refund Policy

Return and Refund Policy


Standard Return Policy


There are a few important things to keep in mind when returning a product you purchased online from PNDShoppe:

  • You have 7 calendar days to return an item from the date you received it.
  • Only items that have been purchased directly from PNDShoppe, can be returned to PNDShoppe.
  • Please ensure that the item you’re returning is repackaged with all the items that were included when you received it.


Refund Policy


Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-14 working days of standard operating procedure by the card issuing bank. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
  • All payments made through methods other than credit card (e.g. Bank Transfer, Online Banking), will be refunded into your local bank account within 3-5 working days
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